Privacy and Cookie Policy

Cancellation Policy

CANCELLATION BY CUSTOMER-

Cancellation of Order of products will be accepted only within 6 hours of placing an order. Beyond which CGR Metalloys shall not accept any cancellations under any circumstances.

CANCELLATION BY CGR METALLOYS :

CGR Metalloys may, at its sole discretion, reserves the right to cancel any particular order. we shall notify the customer in case the order has been cancelled fully, partially or if any additional information is required. Some situations that may result in the order being cancelled, refused or modified are :

limitations on quantities available for purchase.

Inaccuracies / Errors in product or pricing information.

Inaccurate/incomplete information of the customer.

Force Majeure ( flood, pandemics, natural calamities or acts of god )

Returns Policy

We take great care and caution while manufacturing and dispatching all our products . in the rare event a customer receives a; Damaged, defective product Different or wrong product Product damaged during transit, not its outer packaging. We Assure you a trouble-free replacement or full refund at no extra cost.

Otherwise, We currently do not accept returns of Gold Coins and Gold Bars.,

Customers are required to contact our customer service team within 7 days of receiving the product, claims after which shall not be entertained. Our team will ascertain the nature of the defect and process the request accordingly. Returns shall only be approved for refund or replacement after it passes fineness and authenticity check at CGR’s facility.

CGR reserves the right, at its sole discretion, to reject any Returns/Replacement/Refunds that does not comply with these requirements.

The returned product must be in original packing that is was delivered with. The product and its seal should not tamper with / damaged/modified in any way, shape or form by anyone other than CGR Metalloys.

The returned products fail to pass the fineness and authenticity checks.

The Customer is responsible for the risk of loss during the return shipment. Shipping and handling charges are non-refundable.

The refund will take between 7 to 14 Business days from the date of verification.
All disputes arising will be subject to the jurisdiction of Ernakulam Courts only.

Refund policy

When the refund has been approved, the amount shall be refunded depending upon the mode of payment used for placing the order, if by

CREDIT CARD

the amount shall be refunded to the customer's card account, within the time span stipulated by the bank

PAYMENT GATEWAY &DIGITAL WALLETS:

7 business days

VOUCHERS AND GIFT CARDS

The cancellation of orders that are paid via online vouchers or gift cards will not be refunded to your bank account. It will be credited to CGR wallet account only and can be used for future purchases.

CASH :

CGR shall return the amount within 7 Business days by Cash, NEFT or DD (Additional charges to be borne by the customer if any)

If the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Privacy Policy

Welcome to the website of CGR Metalloys Private Limited (“CGR” and or “The Company”), we understand your concerns on the possible collection and dissemination of your personal information and the security of transactions on this website. We assure you that protecting and securing customers’ personal information and ensuring secure transactions are our top priorities. This section of the website lists out the details of our privacy policy regarding accessing this website. This privacy policy governs the relationship between you and CGR for your use of the websites "www.cgr.gold" & "www.cgrmetalloys.com"

Please note that our privacy policy is subject to change without any prior intimation and we advise you to review the same periodically.

By using this website, you accept and agree to abide by the terms and conditions mentioned in this privacy policy. You also agree to our use and disclosure of your personal information as mentioned in this privacy policy.

If you do not agree with any of the terms and conditions mentioned in this privacy policy, please leave this website immediately and clear any related cookies in your web browser that may be present about you have accessed this website.

What Data does CGR Collect?

Through its e-commerce platform, CGR collects the personal information that its users and customers have supplied the company with. The following information is collected when a user opens an account/ with CGR: name, e-mail, telephone number, address, postcode, city, country and IP Address. In some instances, including but not limited to when a customer has funds on his or her account, CGR collects additional ‘Know Your Customer’ information including, but not limited to, customer's nationality, copy of customer's identification and copy of customer's proof of address.

No use or services available on this website are directed at or intended for use by children i.e. any person who is less than 18 (eighteen) years of age. We do not knowingly collect personal information from children or sell our products to children.

How is Data Collected?

Data is collected by the account users supplying the same to us and/or by the use of cookies.

Why is Data Collected and How is it Used?

The collected information is used to assist registered account holders, customers and visitors of the website with information and services. CGR also uses personal information for marketing our products to customers in the form of newsletters and promotional offers via e-mail, mail & other media.

CGR will handle personal data appropriately, in line with the circumstances. If any intended use of personal data will likely go beyond the purposes envisioned during collection, the Company will notify Users of the new purpose(s) and seek consent to use their personal data for such purpose(s).

Retention, Administration & Management:
We will make reasonable efforts to ensure that your personal data is accurate and complete, based on the information that you have provided us with. Please ensure that all information provided to us is up to date and keep us informed of any relevant changes. The User is aware that personal data may continue to be stored and retained by the Company for a reasonable period under applicable law and until it is no longer necessary for any other legal or business purposes (whichever is later).

Are There any Third Parties with Access to the Information?

CGR is keen to protect its customer's confidentiality, The User acknowledges that to enable the provisions of the Website, Platform and Services to the User, it may be necessary for certain circumstances for the Company to share the User’s personal data with third parties such as affiliates of the Company, or any third parties engaged by the Company to provide Services and features targeted at the User, that are most likely to meet the User’s needs, and to customize and improve the Website and the general experiences of its users, including for any research or analysis of the data collected.

Cookies:

The Company shall collect de-identified information by way of ‘cookies’. Cookies are small data files which are sent to the User’s browser from the Website and are stored on the User’s computer or device (hard drive). The cookies shall not provide access to data in the User’s computer or devices (hard drive), such as email address or any other data that can be traced to the User personally. The data collected by way of cookies will allow the Company to administer the Website and provide a tailored and user-friendly service to the Users. Information collected from cookies is used by the Company to evaluate the effectiveness of the Website, analyse trends, and administer the Platform. The information collected from cookies allows the Company to determine such things as which parts of the Website are most visited, and difficulties visitors may experience in accessing the Website. With this knowledge, the Company aims to improve the quality of the User’s experience on the Platform by recognising and delivering the most desired features and information. In addition to cookies, the Company also uses a technology known as web bugs or clear gifs, which are typically stored in emails to help confirm receipt of, and response to, the emails sent by the Company and to provide the User with a personalised experience while accessing the Website.

How can You Control CGR’s use of Cookies?

You can set and control whether you would like to accept the usage of cookies in your website browser's settings. If you choose not to accept cookies, you can still use our webpages and some of our services. Please bear in mind that limitations to cookies can affect a  website's functionality. Some functions offered on websites are dependent on cookies and inactivation of cookies may lead to some services on a website being impaired or being less user-friendly.

How does CGR Secure Data?

The Company implements certain security measures including encryption, firewalls and secure socket layer technology to protect the User’s personal data from unauthorised access. However, the User agrees and acknowledges that the above-mentioned measures do not guarantee the absolute protection and by accessing the Services, the User agrees to assume all risks associated with disclosure of personal data arising due to breach of firewalls and secure server software.

All financially sensitive or credit information is transmitted via secure socket layer technology and encrypted in our database. Only authorised personnel of the Company are permitted access to your personal data, and this personnel are required to treat the information as highly confidential. The Company undertakes to review the security measures from time to time in light of new and relevant legal and technical developments and accordance with applicable laws and regulations.

Links to Other Sites

This Website may contain links to other websites. Please note that this privacy policy will cease to be applicable as and when you leave our website. CGR provides no warranties/indemnities and bears no responsibility to the material/services provided by such websites.

How can CGR be Contacted?

If you wish to get in touch with us, please contact us through our website or email us at mail@cgrmetalloys.com